“Kampgrounds of America, Inc. (KOA) welcomed 376 campgrounds, totaling 801 attendees, at its convention at South Point Convention Center in Las Vegas, Nevada for its annual convention. The company announced a significant milestone during its opening session: a world-class Net Promoter Score (NPS) of 70.
This score places KOA in the same esteemed category as renowned brands like Starbucks and Costco. This achievement highlights the brand’s growing popularity and steadfast commitment to customer satisfaction. Net Promoter Score is a key indicator of customer loyalty and satisfaction.”
Read full article here:KOA Celebrates a World-Class Net Promotoer Score of 70
